Recent trends are showing that work at home customer service jobs are on the increase. This despite, or perhaps because of, the difficult economic climate. This move seems, in part, to be driven by the demand from customers to speak to a local agent rather than a remote offshore call centre. Indeed, many companies are making local sourcing a virtue in their advertising campaigns. Moving customer service to home based roles seems to be an integral part of the general increase in telecommuting work opportunities. Work At Home Customer Service Jobs On The Rise One of the natural consequences of call centre work is the high and rapid attrition rates. These are substantially reduced when employing home based agents who are comfortable working from home and do not feel the same degree of restlessness as their call centre based peers. Furthermore, some of the savings made by a company through reduced office overheads can be passed on to their work at home representatives, thus cementing them further into staying on board for the long term. Quite often a home based customer service agent...
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